Volantex Purchasing Policies

The policies herein are product specific. So if you arrived on this page without clicking on one of our Volantex Products, disregard this policy. As always, please read and agree to this policy before purchasing any of our products.

SHIPPING COSTS

United States

Free Shipping for all orders in the United States. Normally we ship the package by UPS or USPS.

RC Grounds' Free Shipping program has no fine print, no exceptions, and it is automatically offered at checkout. Our policy is simple - ANY product will be shipped for free in USA. No minimums

Note: Free shipping is only available when shipping to an address in the contiguous 48 United States.

SHIPPING TIME

You will receive a confirmation e-mail after your order has been shipped. The email will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

All items sold at RCGrounds.com are guaranteed to be delivered no later than 30 days.

If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Full refunds are not available under the following circumstances:

1. Delays caused by the buyer providing incorrect or incomplete delivery information;

2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3. Any un-insured order that is lost or stolen;

4. Delays in delivery caused by any other beyond RC Grounds control, such as public holidays and other issues unforeseen.

MISSING OR DAMAGED SHIPMENTS

Please be sure to reconcile the number of boxes shipped with the number of boxes received. Additionally, orders shipping from different warehouses may arrive on different days.

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.

Please read the following return guidelines and restrictions carefully BEFORE you purchase:

30 Days No Reason Return

IMPORTANT: You must contact RCGrounds.com to request a return shipping label before returning ANY products. Items returned without a return shipping label will be rejected and returned to the customer at their expense. Contact us at support@rcgrounds.com

RETURN POLICY

If you ordered the wrong item or you no longer want your item, you can return new, unassembled, unused products within 30 days of delivery for a refund. Please note, you are responsible for the cost of return shipping.
If your order was shipped using our Free Shipping option, we will deduct the actual shipping cost from your refund amount. Any shipping charges paid by the customer are nonrefundable.
Products that are incomplete, assembled, or used in any way are not eligible for a refund or exchange.
Products must be returned in their original packaging with all included parts and accessories.
Ship your package using a "trackable" shipping carrier like UPS or FedEx. We strongly recommend insuring your package for the value of the contents. RCGrounds.com is not responsible for lost or damaged packages sent by customers.
Clearance and Open Box Items are sold "as is" and cannot be returned or exchanged under any circumstance.
If your return is the result of a shipping error (we shipped you the wrong product),
RCGrounds.com will pay the return shipping costs.
Items returned without a return shipping label will be rejected and returned to the customer at their expense.

Note - If your product has been assembled or used in any way, and you discover an issue with your product within 30 days of delivery, you may be eligible for replacement or repair under the RCGrounds.com product warranty policy.

Once we receive your package we will inspect the returned product(s) to ensure they are in new condition. If the returned product(s) are in new condition we will issue you a refund for the original purchase price minus any shipping costs paid by either the customer or RCGrounds.com

If the product(s) are received damaged or used, your return will be denied and a customer service team member will contact you to arrange to have the product(s) sent back to you (at your expense).

The entire return process usually takes 10-15 business days. This time period includes the transit time for us to receive your return from the shipper (5 to 8 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (1 to 2 business days).

Shipping, Delivery, and Return Policy for this product.

The policies herein are product specific. So if you arrived on this page without clicking on one of our Volantex Products, disregard this policy. As always, please read and agree to this policy before purchasing any of our products.

SHIPPING COSTS

Free Shipping for all orders in the United States. Normally we ship the package by UPS or USPS.

RC Grounds' Free Shipping program has no fine print, no exceptions, and it is automatically offered at checkout. Our policy is simple - ANY product will be shipped for free in USA. No minimums

Note: Free shipping is only available when shipping to an address in the contiguous 48 United States.

SHIPPING TIME

You will receive a confirmation e-mail after your order has been shipped. The email will contain the tracking information and some instructions on how to track your parcel. The total time it takes to receive your order is described below:

The total time is the sum of the processing time and the shipping time.

Processing time = the time between when you place an order and when we ship it;

Shipping time = the time between when your order has been shipped and delivered to you;

All items sold at RCGrounds.com are guaranteed to be delivered no later than 30 days.

If you have not received your item(s) beyond this time, you are eligible for a full refund after we have conducted a postal investigation.

Full refunds are not available under the following circumstances:

1. Delays caused by the buyer providing incorrect or incomplete delivery information;

2. Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;

3. Any un-insured order that is lost or stolen;

4. Delays in delivery caused by any other beyond RC Grounds control, such as public holidays and other issues unforeseen.

MISSING OR DAMAGED SHIPMENTS

Please be sure to reconcile the number of boxes shipped with the number of boxes received. Additionally, orders shipping from different warehouses may arrive on different days.

Please do not accept boxes with exterior damage. If the box has been delivered without your signature, contact the carrier before opening the package. The carrier will need to inspect the box and verify any damage before refund or replacement can occur.

Please read the following return guidelines and restrictions carefully BEFORE you purchase:

30 Days No Reason Return

IMPORTANT: You must contact RCGrounds.com to request a return shipping label before returning ANY products. Items returned without a return shipping label will be rejected and returned to the customer at their expense. Contact us at support@rcgrounds.com

RETURN POLICY

If you ordered the wrong item or you no longer want your item, you can return new, unassembled, unused products within 30 days of delivery for a refund. Please note, you are responsible for the cost of return shipping.

If your order was shipped using our Free Shipping option, we will deduct the actual shipping cost from your refund amount. Any shipping charges paid by the customer are nonrefundable.

Products that are incomplete, assembled, or used in any way are not eligible for a refund or exchange.

Products must be returned in their original packaging with all included parts and accessories.

Ship your package using a "trackable" shipping carrier like UPS or FedEx. We strongly recommend insuring your package for the value of the contents. RCGrounds.com is not responsible for lost or damaged packages sent by customers.

Clearance and Open Box Items are sold "as is" and cannot be returned or exchanged under any circumstance.

If your return is the result of a shipping error (we shipped you the wrong product),

RCGrounds.com will pay the return shipping costs.

Items returned without a return shipping label will be rejected and returned to the customer at their expense.

Note - If your product has been assembled or used in any way, and you discover an issue with your product within 30 days of delivery, you may be eligible for replacement or repair under the RCGrounds.com product warranty policy.

Once we receive your package we will inspect the returned product(s) to ensure they are in new condition. If the returned product(s) are in new condition we will issue you a refund for the original purchase price minus any shipping costs paid by either the customer or RCGrounds.com

If the product(s) are received damaged or used, your return will be denied and a customer service team member will contact you to arrange to have the product(s) sent back to you (at your expense).

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